CUSTOMER CARE

Modula’s experienced and specialist staff are always keen to provide the best solutions to your hardware and software problems – large or small.

Approximately 90% of problems customers experience can be resolved via telephone support. That’s effective communication!

Because of the time differences between Italy (Modula’s headquarters) and Australia, we have put in place an escalation system, which takes the different time zones into account, and makes sure you have the support you need, as quickly as possible.

As well as the support of local technicians, we also have the assistance of Modula Indonesia ­– the branch in the nearest time zone – and India. Finally, in Italy, there are 106 staff covering Installation, Service, Sales Service, Software and Hardware support, if staff in the closest Modula branches cannot resolve the problem.