Customer Care

Support & Service

DALMEC AND BAUMALOG PRODUCTS

When you purchase and install a VLM supplied product, you continue to enjoy the benefits of our after-sales service. VLM’s reputation rests on the reliability of our products allowing minimal downtime.

VLM’s customer service strength is our Customer Care Program (CCP). After a product has been purchased and installed, we guarantee support assistance on the phone and if necessary, we send our technicians onsite.

Our support will address all machine & software issues by directing you to the relevant person. Our experienced technicians will remotely guide you to analyse the issue that has occurred and then resolve the issue.

The installation and servicing of the vertical lift machine is project managed allowing an efficient installation and maintenance service.

Spare parts

Vertical Lift Machines have critical spares available for the Dalmec and Baumalog products we represent in Australia.

Please contact us at enquiries@vertistore.com.au