Customer Care

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Support & Service

When you purchase and install a Modula system, you continue to enjoy the benefits of our after-sales service. Vertical lift Machines reputation rests on the reliability of the Modula vertical lift machines allowing minimal downtime.

Vertical lift Machines Pty Ltd (VLM) customer support strength is our Customer Care Program (CCR). After a vertical lift machine has been purchased and installed, we guarantee support assistance on the phone and if necessary, we send our technicians onsite.

Our support will address all machine & software issues by directing you to the relevant person. Our experienced technicians will remotely guide you to analyse the issue that has occurred and then resolve the issue. Our Australian technicians are VLM employees with complete knowledge of the machines and their functionality.

The installation and servicing of the vertical lift machine is project managed allowing an efficient installation and maintenance service.

Spare parts 

Vertical Lift Machines has available full sets of spare parts in Sydney and Perth. We also carried day to day and limited spare parts from our technician in Melbourne. The best option for is our ‘KIT A’ which include critical spare parts aligned with the specific machine you decide to purchase.  

 

Please contact us at support@vertistore.com.au